Is AT&T really the worst wireless provider in the United States?

News came out it received the buck rating this year. What gives? I thought AT&T csr’s are helpful & their service is excellent? Tell me your thoughts.

http://techland.time.com/2010/12/06/consumer-reports-names-att-worst-wireless-service-provider/
http://blogs.consumerreports.org/electronics/2010/12/consumer-reports-cell-phone-assessment-att-worst.html

“AT&T is the buck-scoring cell-phone carrier in the U.S., according to a satisfaction assessment of 58,000 ConsumerReports.org readers. Of all the carriers rated, AT&T was the only one to drop significantly in overall satisfaction.”

Answer by Katie
Haha it can’t be! Everyone has an iPhone.
Though, I drove cross country this summer and didn’t have any cell reception whatsoever in the entire state of south dakota. So possibly they are onto something.

Answer by nuts on ya face
i had them, despised them, worst customer service over the phone and Dreadful CS at their stores, so i went back to tmobile, the only thing excellent about at&t is their signal other than that no unlimited data WTF!! unlimited txt is $ 20 everywhere in tmobile $ 10 and i can go on comparing their rates wiht other providers

Answer by evilattorney
I switched to AT&T from Verizon and found the service to be comparable and the tech support to be far better.

Frankly, I reckon people just like to whine.

Answer by fengineer08
Yes, absolutely, and here’s why.

AT&T is one of my companie’s clients. I work for a company that provides corporate real estate & engineering serivices, and work exclusively with AT&T.

Their management is driven souly by assembly facts, not assembly customer needs. Much of their “higher up” management is full of completely unqualified personel, which makes a disasterous domino effect all the way down the corporate ladder.

They spend no money on anything, and treat their own employees like garbage, and still expect them to perform 100% for them each day.

All their executive level management truly cares about is making the most money they can with sales. Once they have you as a customer, they could care less about your needs, because AT&T has more money than God.

Last year they made over 13 Billion dollars (yes, billion) in profit. But yet, proceeded to lay off thousands of employees & cut benifits and wages for others, and then used the economy as an excuse for it, even though they made more money this year than they did last year.

Know better? Leave your own answer in the comments!

1: dirt poor
10:superior

Consumer Reports rates AT&T as the worst cell phone carrier in US for 2010.

http://www.indianasnewscenter.com/news/local/Consumer-Reports-Ranks-ATT-As-Worst-Cell-Phone-Carrier-For-2010-111548409.html

Answer by lala
3 is ok

Add your own answer in the comments!
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