Thứ Năm, 24 tháng 3, 2011

How to get out of your cell phone provider contract?

How to get out of your cell phone provider contract?

Any suggestions on how to get out of the contract with cell phone service provider?

I have 1.5 being left on my 2 year contract with T-mobile. And I despise them. I get dropped calls, no reception and my blackberry internet slow… I don’t want to pay cancellation fee on my 4 shape, any advice?

Answer by georg
Try http://www.cellplandepot.com They have some excellent information on matters concerning cell phone contracts in general, apart from some excellent deals too.

Add your own answer in the comments!

Understanding Customer needs; a personal experience with phone companies in The Netherlands
no contract cell phone providers

Image by sustainablerotterdam
KPN & Orange rejection letters

I just got an awesome Nokia N95 after a series of unlikable experiences with different Dutch mobile phone providers. Since I felt extremely frustrated and I have no other way to release my feelings, I chose to right it down here. Otherwise, this could be considered as "The Adventures of a Customer Trying to Sign a Deal with a Phone Provider"
For a timeline of events, check the live posts at Twitter (4-08-07)

Summary
- KPN, and Orange: is a question of trust guys!
- T-mobile: willing to help, but unable to deliver on time.
- Vodafone: quick and hassle-free. Definitive winner.

KPN – Primafone
At the beginning of the week I chose that after 4.5 being running on pre-paid cards, it was time to switch to contract – and get a excellent excuse to grab a new phone;-) For this operation, I aimed to rely on KPN Mobile, a subsidiary of former Dutch national phone company KPN. The reasons were that I already had a relationship with them for long time (via pre-paid cards) and that I perceived them as a reliable service provider.

After checking offers combining the acquisition of a phone and two year contract, I walked down the nearest Primafone shop, ID documentation in hand.

My goal was to leave the shop with a groundbreaking new phone and two year contract. The store’s clerk confirms the contractual situation as seen on the web and proceeds to fill forms on the system. At certain moment, he points that I may not be able to take the phone with me straight away because I wasn’t a dutch national. KPN had to check my ID data and on a period of 5 working days I’d be told via post letter if I was legible to buy the phone.

I felt offended because to the eyes of my chosen partner, I was becoming a potential criminal. After a moderated argumentation with the store staff, I left waiting for Mr. KPN to give me permission to adquire his services.

Friday, the pronouncement of KPN at home to the mailbox. I could sign a contract with them (290 euro for the phone + 2 year subscription 30 euro/m) though, a deposit of 450 euro had to be paid within 8 days to activate the service because it seems that I could walk away with the phone. Otherwise, I could question my employer to provide me documentation demonstrating that I was working for them for more than a year, and send it to KPN. Then…possibly, I could avoid to pay the deposit. Outrageous.

Cancelled the pending contract and walked to Orange.

Orange
The funky Orange Rotterdam’s flag-store promised a more friendly approach to customer service. Walked in, requested for a competitive offer similar to the previous one and made directly my point; "I’m not Dutch national, but registered in the city and coming with all sorts of ID documentation, can I sing in right now and walk out with the contract and phone with me?" . "No conundrum", the friendly clerk said.

For second time on a week, my EU Passport is photocopied and forms with personal data filed on company’s system. After requiring 30 mins to confirm the activation, a message from Orange appears on the screen. On a kinder way than KPN previously did, I was rejected. The message didn’t provide a reason; in order for me to know the reason and try to fix the conundrum, I had to write a letter (no phone transactions allowed) to Orange with a question for. Do you reckon that if you kick my ass, I’m going to place energy in writing you a letter?

Cancelled all operations and walked to T-mobile.

T-mobile
Renatta happened to be a very kind clerk at the T-mobile store. I unrestricted some frustration with her and made the same question that did to Orange. She confirmed that no extra identity checking was vital. So, the process starts for third time on a row. Ups! our system just went down. Renatta offers to try later on the day by herself and give me a call when all is set. Happily, I walk out of the store praying to the Gods of mobile technology to bless me with a call in few hours confirming that I could pick my phone and contract.

Then, I just saw the Vodafone kiosk.

Vodafone
After the growth of disappointment, my belief on the Gods attending my petition was low. So, chose to question how much would my desired phone+contract cost me at Vodafone. The clerk comes with a very tasty offer, so I don’t doubt and question for if a deal could be signed straight away.

If this time Vodafone could satisfy my needs on a hassle-free way, I would cancel the contract with T-mobile.
And it did work. In fact, I got the N95 for just 125 euros and a contract including unlimited GPRS tie.

And then, Renatta calls; "Your data is on the system; you can come to sign the contract and pick the phone". Too late.

Just after half and hour of walking into the Vodafone kiosk, I left with a groundbreaking new phone, two year contract, and a fantastic relief.

Closing explanation

At the end of the day, my personal data has been spread through the systems of all four major cell companies in Netherlands, and I had a sweet & sour flavour in my mouth. Yes, I got the phone and contract under indomitable situation, but I also had to justify for myself infront of organizations which, theoretically, I chose to make deals with.

The refer to "people will forget what you said, will forget what you did, but never forget how you made them feel" applies impeccably to the situation described here. I felt suspiciously pointed and untrusted by KPN, and "not to the standards" with Orange. With T-mobile I felt willingness to provide a solution, and Vodafone unwritten my feelings and needs.

As customer, I may be very loyal to brands that provide me satisfactory solutions so I believe that a log relationship is starting now with Vodafone.
KPN, Orange, and T-mobile lost their chances, and they had plenty.

What brands left you a sour mouth-taste?

I am moving back to the states and really don’t want to get locked into a contract. I have looked at Boost and like what I see but that is not on the GSM network and is on the iDEN. I looked at my Simple Mobile and they have excellent reviews and then they have terrible ones but they are pretty new. I also saw H20 Wireless. Does anyone have any opinions? Then there are of course T-Mobile no contract and Verizon but they are more expensive than the other ones for less. Any input would be greatly appreciated! Thanks!

Answer by joseph z
i have a tracfone and i reckon its fantastic. i just buy minutes as i need them.

Answer by mandaryn
I have Virgin Mobile, and I have a rumor2, you can get them new for $ 100. I pay $ 20 a month for unlimited texting and mobile email, and an additional $ 20 a month for 200 minutes.

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LG 420G Pre-Paid Cell Phone for TracFone with Bluetooth – Black

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  • Text Messaging: Yes
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  • Wireless Technology: Bluetooth Enabled
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  • Warranty Description: 1 Year Limited Manufacturer Warranty

List Price: $ 19.99

Price: $ 19.99


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